Refund Policy

1. Overview

At Eloquent Bytes, we want you to be completely satisfied with SprintPulse. We offer a straightforward 30-day money-back guarantee on all paid subscriptions.

2. Free Plan

SprintPulse offers a free plan that allows you to explore and use the core features of our service at no cost. Since no payment is required for the free plan, no refund is applicable.

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with SprintPulse for any reason within 30 days of your purchase, you are entitled to a full refund.

This guarantee applies to all paid plans, whether monthly or annual subscriptions.

4. Subscription Billing

4.1 Recurring Billing

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan). Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

4.2 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to paid features until the subscription expires
• No further charges will be made after cancellation
• Your account will automatically revert to the free plan when the paid period ends

5. How to Request a Refund

To request a refund within your 30-day guarantee period, please contact us:

1. Email us at [email protected] with the subject line "Refund Request"
2. Include your account email so we can locate your subscription

We aim to respond to all refund requests within 3 business days.

6. Refund Processing

6.1 Processing Time

Once your refund request is received, we will process the refund to your original payment method. You will receive an email confirmation when the refund is processed.

Refunds typically appear in your account within 5-10 business days, depending on your payment provider.

6.2 Currency

Refunds are issued in the same currency as the original payment.

7. EU Consumer Rights

If you are a consumer in the European Union, you have rights under EU consumer protection laws. Our 30-day money-back guarantee meets or exceeds these requirements.

For disputes, EU consumers may also use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect refund requests that are already in progress or payments made before the change.