Support
Get help from the person building SprintPulse.
Questions, billing issues, product feedback, and bug reports all land close to the product. You will not be bounced through a maze.
Before you write
The most common answers.
If these do not cover it, send a message below. I usually reply within 1 business day.
How do I reset my password?
Go to the sign-in page and choose Forgot your password. Enter your email address and SprintPulse will send you a reset link.
Is there a free plan?
Yes. The free plan includes 1 team, 10 members, and 3 boards. No credit card required.
How do I cancel my subscription?
You can cancel from Billing in your account settings. Paid access continues until the end of the current billing period.
Where is my data stored?
SprintPulse uses EU hosting and encrypts data in transit and at rest. Retro conversations are treated as sensitive team data.
Who answers support?
Support goes directly to Vito, the founder and builder of SprintPulse.
Contact
Send the details. I will take it from there.
Include the email on your account, the team or board name if relevant, and what you expected to happen. Screenshots are not required, but they help for visual issues.